sri lanka eta photo rejected

Sri Lanka ETA photo rejected — DIE fix in 60 seconds

Sri Lanka's Department of Immigration & Emigration ETA portal (eta.gov.lk) rejects photos most often for: (1) dimensions not 35×45 mm equivalent; (2) background not plain white; (3) glasses; (4) photo cropped too tightly to the face (need shoulders visible); (5) low resolution. The Sri Lanka ETA covers tourist and business short stays for most nationalities. complypic generates a Sri Lanka–compliant ETA photo and refunds US$4.99 if the portal rejects it.

ETA portal specifications

Sri Lanka's ETA portal accepts photos at 35×45 mm equivalent (about 413×531 px at 300 DPI). Square is acceptable; the auto-validator looks for face-fill within tolerance.

Background and shoulders

Plain white background. Shoulders must be visible in the frame — many users crop too tight to the face and get rejected. complypic includes shoulders by default.

Glasses and recency

Glasses banned. Photo must be taken within the last 6 months.

Visa on arrival vs ETA

Sri Lanka does not accept visa-on-arrival for most nationalities since 2024 — ETA is required before travel. Allow 24-48 hours for ETA processing (often faster). Photo rejection adds 2-3 days.

FAQ

Is the Sri Lanka ETA needed for transit?

Yes — transit travelers staying over 8 hours need a transit visa or ETA. complypic's photo works for both.

How much does the ETA cost?

USD 50 for a double-entry tourist ETA (as of 2026). Business ETA is USD 60.

Refund if rejected?

Yes — US$4.99 via PayPal within 24 hours, with rejection notice as proof.

Sri Lanka visa

35×45 mm at 300 DPI, plain white background, head centered, neutral expression. Built for tourist, business and residence visa applications, including paper appointments at Sri Lankan missions abroad.

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Last reviewed 2026-05-23Official complypic page →